How it works

  1. Choose service

    Choose your desired service and let us know your desired date and time. You can book one time, weekly, every week, every second week or monthly. You'll safe money if you book regularly with Valeriana. One time bookings cost 49.00 CHF per hour and if you book regularly you'll pay 42.00 CHF per hour. We will contact you within 24 hours and look for a temporary household help.

  2. Intro with your Valeriana help

    Your booking and appointment time will be confirmed. We introduce you to your Valeriana help. From now on you communicate with the Valeriana Office this will make sure that everything works smoothly.

  3. Sit back and relax

    Everything is done according to your wishes. You’ll receive the invoice electronically. If you have questions or problems, please contact us directly on +41 44 515 45 07 or via e-mail hallo@valeriana.ch. Your satisfaction is essential to us and usually everything can be clarified easily.

What can we do for you?

* 42.- CHF pro Stunde – Mindestbuchung 2h pro Einsatz

How can we contact you?

...and finally

Your advantages

A bright home, heartily sewn favorite pieces and freshly laundered linen

You do good by guaranteeing fair pay and community affiliation

You help to minimize illegal work

You leave us the administrative burden of your budget

No contract, a single booking is possible at any time

You guarantee that our employees receive training

Are you interested in personal engagement in our community? You’re welcome to actively participate at any time. Be it as a volunteer, on excursions, trainings, creative workshops etc.

In the name of «Engage striving household aids and do good», you’ll always make a positive contribution to society

Frequently asked Questions

  • Do I have to insure my Valeriana help myself?

    No of course not. Our employees are all well insured with us (such as AHV, IV, EO, ALV, PK) and accident insurance. You don’t have to worry about anything.

  • How do I pay?

    Via credit card, Twint or e-banking. By end of the month, after the booking has been successfully completed, we send you a payment slip via e-mail, to save the environment. You can transfer the amount within 10 days.

  • What if there is a problem?

    It is vital to us that both you and our employees feel comfortable. Therefore, we kindly ask you to call us at the slightest notice of a problem on +41 44 515 45 07 or to contact us by e-mail via hallo@valeriana.ch. Sometimes it’s just a misunderstanding, which is quickly sorted with a short phone call. You can talk to us about everything.

  • How can I estimate the effort in hours for my booking?

    Washing & ironing: We expect an hourly rate of 42.00 CHF. (VAT included with a regular booking). For a normal load of laundry, colored, black or white, including hanging and drying, 20 minutes will be charged. As soon as it comes to ironing and folding the clothes, the hourly rate of 42.00 CHF will be charged accordingly.

    Cleaning: In the maintenance cleaning(+) of an apartment or unit, the booking of two hours is given. In special cases or questions, please do not hesitate to contact us.

    The hourly rate for home cleaning is 42.00 CHF (VAT included with a regular cleaning) One time cleaning is 49.00 CHF (VAT included).

    • 2 room apartment/unit (ca. 45 square meters): 2 hours
    • 3 room apartment/unit (ca. 70 square meters): 2.5 hours
    • 4 room apartment/unit (ca. 85 square meters): 3 hours
    • Apartments/units with more square meters: 4 hours and by arrangement

    If there is still time left after the basic cleaning, of course other activities such as cleaning the windows, cleaning the inside kitchen cupboards, cleaning the fridge and the oven etc. will be tackled.

    (+) Vacuuming, mopping the floor, cleaning toilets, cleaning kitchen surfaces, dusting.

    Sewing & mending: For sewing and mending, we expect an hourly rate of 42.00 CHF (including VAT, excluding any material costs). The time is estimated after the request, so you know roughly how much it costs (Margin plus / minus 10% of the estimated amount).

    To ensure, that your clothes fit properly, we take your measurements at home. This service costs an extra of 15.00 CHF.

  • Do I have to provide cleaning products?

    No, that's not necessary. We use environmentally friendly cleaning products by Uni Sapon and bring these along including sponges and rags. All you have to do is provide a vacuum cleaner and mop together with a bucket.

  • Do I have to be home for cleaning?

    You must be present at the beginning of the first appointment so that you can show everything and discuss your wishes. Thereafter, the handover of the key is to be agreed on individually. A quick exchange before starting any cleaning is always nice and strengthens the trust and relationship.