
Hi! Thanks for choosing to book with Valeriana
Frequently asked questions
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How do I book a service with Valeriana?
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Our booking platform makes the entire process very easy: In the booking form, select the service you want, and we will get back to you as soon as possible. In the meantime, we are already working behind the scenes to select the right person for you from our pool of employees. Once we have found a match, we will briefly introduce you to each other and then confirm the date and time.
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What services does Valeriana offer?
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Cleaning, Sewing, Washing, Pet sitting, Recycling, Holiday service, Errands.
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Do I have to insure the person myself?
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No, our staff members are employed with us and are well insured, including all social benefits (AHV, IV, EO, ALV, KTG, accident insurance, PK). You don’t have to worry about a thing!
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How do I pay?
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At the beginning of each month, you will receive an invoice with all the services that you have ordered in the previous month. For the sake of the environment, you will receive this invoice via email. You have 10 days from the receipt of the invoice to pay it back via bank transfer, debit/credit card or Twint.
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Who do I contact if I have an issue?
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It is paramount to us that both you as well as our employees feel comfortable at all times. This is why we ask you to contact us at the slightest hint of a problem. You can reach us by phone at +41 44 515 45 07 or by email at hallo@valeriana.ch.
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What happens in the case of damage?
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Our employees are required to report damages to our office on the same day. We will then contact you to record all relevant details. If the damage is not immediately noticed by our cleaner, then please contact us within the next 24 hours via service@valeriana.ch or by phone at +41 44 515 45 07. To ensure smooth processing, please send us pictures of the damage and include the age and value of the damaged object incl. receipt. We are well insured.