Frequently asked questions


How do I book a service with Valeriana?

Our booking platform makes the entire process very easy: In the booking form, select the service you want, and we will get back to you as soon as possible. In the meantime, we are already working behind the scenes to select the right person for you from our pool of employees. Once we have found a match, we will briefly introduce you to each other and then confirm the date and time.

What services does Valeriana offer?

Cleaning, Sewing, Washing, Pet sitting, Recycling, Holiday service, Errands.

Do I have to insure the person myself?

No, our staff members are employed with us and are well insured, including all social benefits (AHV, IV, EO, ALV, KTG, accident insurance, PK). You don’t have to worry about a thing!

How do I pay?

At the beginning of each month, you will receive an invoice with all the services that you have ordered in the previous month. For the sake of the environment, you will receive this invoice via email. You have 10 days from the receipt of the invoice to pay it back via bank transfer, debit/credit card or Twint.

Who do I contact if I have an issue?

It is paramount to us that both you as well as our employees feel comfortable at all times. This is why we ask you to contact us at the slightest hint of a problem. You can reach us by phone at +41 44 515 45 07 or by email at

What happens in the case of damage?

Our employees are required to report damages to our office on the same day. We will then contact you to record all relevant details. If the damage is not immediately noticed by our cleaner, then please contact us within the next 24 hours via or by phone at +41 44 515 45 07. To ensure smooth processing, please send us pictures of the damage and include the age and value of the damaged object. We are well insured.


Do I need a residence permit? Do I need a work permit?

Yes, you need a residence permit and a work permit for Switzerland.

Do I need to have work experience?

We provide many different services. It’s great if you already have some experience. If not: no problem! We will discuss what you will be able to do. You also get training at Valeriana.

Do I get a work contract?

Yes, you get an hourly work contract. We also insure you (AHV, IV, EO, ALV, KTG, accident insurance, PK).

How much do I get paid for an hour’s work?

Per every hour of work, you get CHF 28 (gross). And you can take part in free training sessions, German lessons and trips.

How well do I have to speak German?

It is important that you can speak a little bit of German (or English) so that you can understand the clients. At least level A1, but the higher, the better. And we promise you: Your German will get better and better through working with Valeriana!

How do I get the orders from the clients?

You will receive a message with an order. You decide whether to accept it or not.


How much will it cost me approximately?

For routine maintenance cleaning of a flat or house, the booking system estimates 2 hours of work time. Please don’t hesitate to contact us concerning special circumstances or if you have any questions. You can check what’s included in the maintenance cleaning in our terms and conditions.

The hourly rate for cleaning a flat is CHF 42 (incl. VAT for regular bookings). One-time bookings cost CHF 49 (incl. VAT).

  • 2-bedroom flat (approx. 45 sqm): 2 hours

  • 3-bedroom flat (approx. 70 sqm): 2.5 hours
  • 4-bedroom flat (approx. 85 sqm): 3 hours

Flat with more square metres than above: 4 hours and according to agreement

If there is still time left after the maintenance cleaning, then we will, of course, take care of other tasks, such as cleaning windows, cleaning the inside of the kitchen cupboard, cleaning the fridge and oven, etc.

Do I have to provide the cleaning materials?

No, that isn’t necessary. Our staff only use the environmentally friendly cleaning products by Uni Sapon (recommended by Greenpeace and WWF), which they bring themselves. You only have to provide a vacuum cleaner, kitchen towels and a floor mop with a bucket and two microfibre cloths.

Do I have to be present during the cleaning?

It would make sense for you to be present during the first visit so that you can show our cleaner where everything is. For subsequent appointments, you can also arrange a key delivery if you’re not at home. If you would like to give us your key, then please tell us in advance so that we may arrange it. To establish a relationship based on mutual trust, however, a brief exchange prior to each cleaning would, of course, be very nice.

Textile cleaning

How much will it cost me approximately?

We charge CHF 42 (incl. VAT) per hour. You can expect a regular load of laundry (colour, black or white), including hanging and drying, to take around 20 minutes. Ironing and folding clothes will depend on the types of garments. Our ladies do everything by hand, so we spare your favourite clothes the process of going through machines!


How much will it cost me approximately?

For sewing and tailoring, we can only offer a precise cost estimate after reviewing the order. Taking in/taking out/mending: trousers, trouser legs, adjusting trouser depth, adjusting suits (sleeves, waistbands, shoulders), skirts, women’s dresses, wedding dresses, women’s suits, blazers, t-shirts, shirts, replacing linings, etc. Here are a few rough cost estimates:

  • Adjusting waistbands — from CHF 30
  • Tightening jackets — from CHF 50
  • Shortening jeans with original hem — from CHF 28
  • Shortening skirts — from CHF 20
  • Shortening sleeves (jacket) — from CHF 50
  • Shortening sleeves (shirts) — from CHF 20
  • Shortening sleeves (jackets, skiing jackets, sports jackets, rain jackets, down jackets, etc.) — from CHF 30
  • Patching of all kinds (holes, tears, all garments and materials) — from CHF 15
  • Ladies’ dress alterations — from CHF 40
  • Curtains (shortening & lengthening) per metre — CHF 18
  • Curtains (new) per metre — CHF 18 (excluding materials)
  • Replacing zippers (trousers, skirt, jeans, shorts / excluding materials) — CHF 30
  • Replacing jacket zippers — from CHF 40 (excluding materials)
  • Replacing or renewing linings (jackets, coats, leather jackets, jackets of all kinds, waistcoats, skirts, women’s blazers, excluding materials) — from CHF 80

New offers: Custom prices based on effort and scope — sewing to measure — ladies and men’s clothing — children’s clothing — curtains, blankets, tablecloths, decorations — meditation pillows — yoga blocks — bed linen — cloth nappies — stuffed animals

To ensure that the clothes fit right, we can also take measurements at your home. We charge CHF 15 for this service.

For the first visit (to take measurements, discuss details, etc.) we charge an additional CHF 15. However, you can also send your items directly to our seamstress or drop them off at our office in Zurich, Wipkingen.

Pet sitting

How much will it approximately cost me?

We charge CHF 42 per hour (incl. VAT). But we are flexible and will adjust the cost based on each individual order and the animals.

For example: - Dog walking CHF 42/h - Pet sitting at home — CHF 42/h - Pet sitting at home over night — CHF 168/night (9.00 pm – 7.00 am)

Different rules apply if you have several dogs or cats, or especially larger dogs. For more information and clarification, just give us a ring.


What recyclables do you collect?

Whether at home or at the office: We can recycle a total of 8 different recyclables for you with or Valeriana Bags. We can recycle used glass, PET bottles, aluminium, beverage cartons, batteries (in a battery bag), electronic waste, coffee capsules (separately in a coffee bag) and cork stoppers. Everything has to fit into our Valeriana Bags (35 litres).

How much will it cost me approximately?

We collect the Valeriana Bags from your home or office once a month. We can collect a maximum of 3 Bags of 35 litres each. You will get the Valeriana Bags from us. The monthly fee for this service is CHF 20 (incl. VAT).

Holiday service

What kind of absence management services do you offer?

Emptying letterboxes, watering plants, airing the house, feeding pets (cats, hamsters, fish, marmosets, etc.), stocking up the fridge and cleaning up before you return. We will be happy to take care of all of these things for you.

How much will it cost me approximately?

We charge CHF 42 per hour (incl. VAT). But we are flexible and will adjust the cost based on each individual order. Just get in touch with us and we can discuss everything together and make you a custom offer.


What kind of errand services do you offer?

Picking up dry cleaning, picking up medicines/prescriptions, grocery shopping, picking up mail, picking up shoe repairs, etc. We will be happy to take care of all of this for you with care.

How much will it cost me approximately?

We charge CHF 42 per hour (incl. VAT). But we are flexible and will adjust the cost based on each individual order. Just get in touch with us and we can discuss everything together and make you a custom offer.