Dear Valeriana customer

We are sharing with you more information about your booking and how it works.

Before your appointment takes place:

Our Valeriana employee brings all cleaning products and microfiber cloths with her in her Valeriana-Cleaning-Kit. We only use environmentally friendly and ecological cleaning products from Uni Sapon.

Please provide our employee with the following utensils:

  • Vacuum cleaner
  • Mop with 2 attachments (a separate attachment is required for the bathroom) Tip: attachment made of microfiber
  • Bucket
  • Household paper

To make sure that our employee can start immediately and do the job to your satisfaction:

  • Whole apartment: Please put toys and clothes off the floor, dressers and sofa
  • Kitchen: Please put dirty dishes in the dishwasher and dispose of leftovers

On the day of the appointment:

On the day of the appointment, our Valeriana employee will follow the following steps:

  • Airs the apartment (kitchen, living room, bathroom, bedroom, study/children’s room)
  • Wipes all surfaces with the dust cloth/rag (kitchen, living room, bathroom, bedroom, study/children’s room)
  • Sucks dust with the vacuum cleaner (kitchen, living room, bathroom, bedroom, study/children’s room)
  • Cleans the sanitary appliances (kitchen, living room, bathroom, bedroom, study/children’s room)
  • Cleans the mirrors (bathroom, etc.)
  • Cleans the floor with the mop (kitchen, living room, bathroom, bedroom, study/children’s room)

Important: Our employees are required to make sure that all furniture and objects are in the same place as they were before cleaning.

After work, your Valeriana employee makes sure that:

  • The windows are closed
  • The garbage is recycled and disposed of correctly in the bin
  • The apartment door is closed
  • The key is deposited as agreed

Only if our Valeriana staff has time left: (otherwise please book separately)

  • Cleans the windows (kitchen, living room, bathroom, bedroom, study/children’s room)
  • Cleans the fridge
  • Makes the beds (bedroom, study/children’s room)
  • Irons the laundry

At the end of the job:

  1. To protect the environment, we will send you the invoice by email. You can transfer the amount within 10 days by credit card or e-banking.

  2. Contact us at any time for suggestions and comments by e-mail to service@valeriana.ch or by phone +41 44 500 28 72.

  3. Important: Are you planning a vacation? Please inform us of your absence at least three days before departure. If our employee stands in front of closed doors, we still have to charge the full time booked. A short e-mail to service@valeriana.ch or a phone call is sufficient.

  4. All further information can be found in terms of service on our website.