Über uns How we deal with damages

Oops! It’s always frustrating when something happens that really shouldn’t have happened. That is why we do our utmost to prevent damage or — in the event of an incident — to follow it up. How exactly we do that, we will reveal right here! 
 
Forewarned is forearmed — that is why, prior to the first cleaning appointment, we ask whether there is anything that our cleaners should be aware of, such as: 
 
  • sensitive surfaces 
  • water-sensitive technical equipment 
  • your grandmother’s heirloom porcelain that you’d better touch with your eyes only 

It is very important for us that you share all the peculiarities of your home with us — only then can we brief our staff and make sure that everything goes smoothly. 
 
Does broken glass bring good luck? Definitely not at work!

At least as smoothly as humanly possible, of course. In the event of an unforeseeable mishap, our staff are required to report the damages immediately, send pictures and describe in detail what happened. Have you noticed any damage that we may have missed? Then be sure to let us know so that we can take care of it. 
 
Luckily, we have an excellent business liability insurance plan with Mobiliar, which covers most damages. And we, as a company, cover the excess of 200 CHF ourselves, because we believe that accidents can happen to anyone — and we don’t want our staff to carry this burden. Still, we will, of course, investigate what exactly happened and brief our team on how to prevent any damages in the future. 
 
This is how we make sure that our staff learns something from a mishap and that you are compensated for any damages caused. 
 
In the event of damage, please contact us by phone via +41 44 500 28 72 or by email via service@valeriana.ch — but we are keeping our fingers crossed that you will never have to get in touch with us for that reason! 


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